***This is for our site in ANE(Ayala North Exchange Tower), Makati.

Job Description

The Technical I IT Operations is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

• Coordinate as smart hands with different portfolio and engineering workgroups

• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Perform backup for the onsite servers and technologies

Qualifications

• Bachelor's Degree in related field from a four-year college or university with

• At least 3+ year of relevant experience

• Experience with SCCM and Active Directory

• Effective communication skills, both written and verbal

• Ability to multi-task and meet timelines on deliverable

• Detail-oriented