ROLE SUMMARY

The Team Lead II will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs.

SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Coordinate and supervise daily/weekly/monthly activities of team members

• Understand the business, priorities, and agenda of clients to manage the day-to-day operations

• Monitor performance metrics and ensure delivery of targets/goal

• Coordinate work activities with the operations manager

• Identify and resolve operational problems using defined processes, expertise, and judgment

• Comply with the reporting requirements of each team handled

• Provide coaching, feedback, and annual performance reviews

• Conduct training needs analysis in collaborating with the operations manager

• Participate in creating training programs and developmental opportunities for direct reports

• Monitor and impose compliance with company policies and procedures

• Facilitate formal corrective action in collaboration with HR

• Comply with the terms and conditions of the employment contract, company policies, and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)

QUALIFICATIONS:

• Bachelor’s degree holder

• Seasoned leader (assistant manager level) with at least 5 years of people management experience

• In-depth knowledge of performance metrics

• In-depth knowledge of project management principles

• Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)

• Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)

• Technical savvy and have the propensity to learn new technology or platform in a short period of time

• Strong organization, oral and written communication skills

• Aptitude in data management, analytics, and reporting preparation

• Uncompromising professional standards and integrity

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• 8 hour shift

• Monday to Friday

• Night shift

Supplemental Pay:

• 13th month salary