Anthesis Consulting Philippines Inc.

Service Integration & Management Lead (Hybrid)

Service Integration & Management Lead (Hybrid)

Pasig, P00, PH

Pasig, P00, PH

Fulltime

Fulltime

Remote

Remote

About Anthesis:

Anthesis is the sustainability activator!

Proud to be a B Corp, we seek to make a significant contribution to a world which is more resilient and productive. We do this by working with cities, corporates, investors and other organizations to drive sustainable performance. We develop financially driven sustainability strategies, underpinned by technical expertise and delivered by innovative collaborative teams across the world. The company combines the reach of big professional services groups with the deep expertise of boutiques.

Anthesis has clients across industry sectors from corporate multinationals and supports early-stage companies through Anthesis Ventures. The company brings together 1300+ experts operating in 42 countries around the world and has offices in Andorra, Brazil, Canada, China, Colombia, Finland, France, Germany, Ireland, Italy, the Middle East, the Philippines, Portugal, Spain, Sweden, the UK, and the US.

At Anthesis we value both the wellbeing and the professional development of our people by doing our best to make Anthesis a great place to work. Our identity, values, and the quality of our work are vested in our people and we want you to thrive, develop and succeed here.

As an equal opportunity’s employer, we value diversity in our workforce and make our decisions based on skills and experience – the only thing that differentiates you is your talent and the value you bring. We understand that diverse ideas breed extraordinary results by inspiring our thinking, challenging our solutions, and enhancing our culture.

Summary of Role

Anthesis is maturing rapidly and needs a resourceful, independent person to join an emerging IT Service Management function within a growing enterprise IT team. Anthesis’ requirements have now developed to the stage where a dedicated resource is required to manage the lifecycle of 3rd party services contracted and consumed by the IT Team and wider business. This role will involve working with vendors, enterprise architects, business analysts, business stakeholders, and the wider IT Team to ensure that understand business needs, analyze and document processes, and implement solutions that enhance efficiency and drive business growth.

This role will:

  • Manage the procurement, governance and lifecycle of external IT services

  • Improve value derived from external IT services through cost optimization and improved service delivery

  • Act as the central point of contact between the business, internal service delivery stakeholders, and third-party service providers

Key Responsibilities:

  • Negotiate new and recurring contracts with service providers on behalf of Anthesis

  • Maintain the master data for all Anthesis’ IT service partners, and their corresponding internal stakeholders

  • Review license usage regularly to tailor costs to consumption, and ensure IT service costs are tracked and rebilled correctly

  • Act as the primary interface between business stakeholders, internal IT teams, and third-party service providers.

  • Identify, manage, and mitigate risks associated with multi-supplier environments.

  • Ensure compliance with regulatory requirements and internal policies.

  • Establish and monitor metrics for service providers to ensure quality and value

  • Ensure that duplicate or overlapping services are merged or decommissioned

  • Work with:

  • the architecture team to ensure that all new services meet the predefined requirements

  • the project management office to ensure that all new services are deployed to an efficient and scalable pattern, including technologies like SSO & SCIM

  • the Global Service Desk Lead to ensure that all services are adequately supported and documented

  • senior service sponsors to ensure appropriate engagement with, and value for, the business consumers of IT services

  • the Cyber Security Lead to ensure that service providers are reviewed regularly for security, compliance, and risk-management purposes

Skills, Knowledge & Expertise:

  • With 5+ years in a procurement role

  • Proficiency in ITIL (preferably ITIL 4) and familiarity with Agile and DevOps principles

  • Strong understanding of SIAM principles, frameworks, and methodologies

  • Excellent stakeholder management and communication skills

  • Experience with contract management, SLA/OLA negotiation, and vendor management.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift

  • Company events

  • Employee stock ownership plan

  • Health insurance

  • Opportunities for promotion

  • Pay raise

  • Promotion to permanent employee

  • Work from home

Schedule:

  • 8 hour shift

  • Afternoon shift

  • Monday to Friday

Supplemental Pay:

  • 13th month salary

  • Overtime pay

  • Performance bonus

Ability to commute/relocate:

  • Pasig City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • REQUIRED: How much is your expected monthly salary?

  • REQUIRED: Were you a referral, Yes or No?

Education:

  • Bachelor's (Required)

Experience:

  • SIAM principles, frameworks, and methodologies: 5 years (Required)

  • Stakeholder management: 5 years (Required)

  • Contract management: 5 years (Required)

  • SLA/OLA negotiation: 5 years (Required)

  • Vendor management: 5 years (Required)

  • Procurement: 5 years (Required)

  • ITIL (preferably ITIL 4): 5 years (Required)

  • Agile and DevOps principles: 5 years (Required)

Application Form