The Training Officer is responsible for handling and facilitating training programs for Agency banking personnel, partner agency and partner agency frontliners.

Responsibilities

• Delivers the following courses/curriculum for internal and external partners - Agency Banking Platform Management, Business Process, Product Orientation and Sales Process training

• Facilitates and provides face-to-face and virtual courses/classes (different channels and platforms as specified in the course design (i.e. Zoom Meetings, Zoom Webinar, MS Teams, physical classroom) for internal and external partners. Conducts training sessions with new hires, module creation, and handles new programs

• Conducts product and sales training to ensure effective implementation of Agency Banking business solutions to Third-party partner agencies and frontliners.

• Coordinates with customers via email and phone to schedule user briefing and training. Assists Third-party partners to do pilot transaction using the Agency Banking platform.

• Notifies all Agency Banking concerned units of successful pilot transactions during training conducted with Agency Partners.

• Identifies training timeline, develops, reviews, and updates training curriculum inclusive of training assessment and certification. Completes the training process and procedure documents
  
  

Qualifications

• Bachelor’s degree graduate in Business or any related field

• At least 2-3 years of working experience in the training and development field. Preferably with sales experience.

• Skills: good communication skills (oral and written), presentation skills, training and curriculum design

• Knowledge of operation of computer-based training systems (PC, TV/DVD, and multi-media projectors) and converting learning materials into digital versions

• Proficiency in computer applications; MS Office applications: PPT, Word, Excel, Outlook, Moviemaker, and the likes