Manila, National Capital Region, Philippines

Department Business Operations Job posted on Mar 13, 2025 Employment type Full Time

About Us:

MatchMove, a Singapore's homegrown fintech leader, where innovation meets opportunity. As a pioneer in digital payments, we empower businesses and individuals across the world with our embedded, secure and seamless solutions. Having expanded our ecosystem through the acquisition of Shopmatic, a leading e-commerce solutions provider, we now offer a platform for entrepreneurs and businesses to grow online. Embracing the spirit of continuous learning and productivity, we foster a culture of collaboration, creativity, and growth. Our team thrives on solving real-world problems, exploring new technologies, and pushing boundaries.

By joining us, you'll not only shape the future of fintech but also explore the intersection of payments and e-commerce, gaining expertise in two rapidly evolving industries.

If you're passionate about innovation, committed to lifelong learning, and eager to drive business growth, we invite you to grow with us. Seize this chance to build a fulfilling career, drive innovation, and contribute to Singapore's vibrant fintech and e-commerce ecosystem.

Are You The One?

Do you have a keen eye for detecting fraud, managing chargebacks, and mitigating payment risks? Are you experienced in handling disputes and ensuring secure transactions in the fintech space?

We're looking for a Risk & Chargeback Associate to take charge of managing and minimizing risks related to payment transactions, chargebacks, and fraud. This role requires a strong understanding of payment processing, risk management principles, and chargeback regulations.

If you're ready to take on the challenge of safeguarding transactions while ensuring compliance, then this role is for you!

Your responsibilities will include:

• Chargeback Management:

  • Review and process chargebacks, disputes, and fraud claims in compliance with card network (Visa, Mastercard, etc.) guidelines.

  • Gather supporting documentation and represent the company in dispute resolutions.

  • Prepare and submit compelling chargeback responses within established deadlines.

  • Maintain accurate records of chargeback cases and outcomes.

  • Analyse chargeback trends and recommend strategies to reduce disputes.

• Fraud Detection and Prevention:

  • Monitor payment transactions for suspicious activity and potential fraud risks.

  • Investigate and resolve fraud alerts, taking appropriate action to prevent losses.

  • Work closely with internal teams to strengthen fraud prevention mechanisms.

  • Analyse fraud patterns and trends to identify areas for improvement.

• Risk Assessment and Mitigation:

  • Conduct risk assessments of payment transactions and customer accounts.

  • Develop and implement risk mitigation strategies to minimize financial losses.

  • Stay up to date on industry best practices and regulatory changes related to risk management.

  • Work with internal teams to resolve payment related issues.

• Compliance:

  • Ensure adherence to regulatory requirements and payment industry standards.

  • Maintain knowledge of card network rules and regulations (Visa, Mastercard, etc.).

  • Assist with internal and external audits related to risk and compliance.

• Reporting and Analysis:

  • Generate regular reports on chargeback rates, fraud trends, and risk metrics.

  • Analyse data to identify areas for improvement and recommend solutions.

  • Provide insights to management on risk-related issues.

Requirements:

• 2-4 years of experience in risk management, chargebacks, or fraud prevention within the fintech or payments industry.

• 
  Strong understanding of chargeback workflows, card network rules, and dispute resolution.

• 
  Experience with fraud detection tools and risk assessment methodologies.

• 
  Excellent analytical skills with attention to detail.

• 
  Strong communication skills to coordinate with banks, customers, and internal teams.

• 
  Ability to work under tight deadlines and manage multiple cases simultaneously.

• 
  Experience with specific fraud prevention tools and platforms.

• 
  Experience with KYC/AML procedures.

• 
  Familiarity with payment gateways, digital wallets, and merchant acquiring business.

MatchMove Culture:

• We cultivate a dynamic and innovative culture that fuels growth, creativity, and collaboration. Our fast-paced fintech environment thrives on adaptability, agility, and open communication.

• We focus on employee development, supporting continuous learning and growth through training programs, learning on the job and mentorship.

• We encourage speaking up, sharing ideas, and taking ownership. Embracing diversity, our team spans across Asia, fostering a rich exchange of perspectives and experiences.

• Together, we harness the power of fintech and e-commerce to make a meaningful impact on people's lives.

• Grow with us and shape the future of fintech and e-commerce. Join us and be part of something bigger!

Personal Data Protection Act:
By submitting your application for this job, you are authorizing MatchMove to:

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and

• retain your personal data for one year for consideration of future job opportunities (where applicable).