Drake Business Services Asia
Drake Business Services Asia is a leading Managed Services with offices across APAC, helping our clients to focus on what they do best.
As a Project and Testing Manager, you will be a key player on our team, overseeing the design and deployment of a cutting-edge platform that integrates various processing systems into a seamless, user-friendly interface available through a web portal and mobile app. This platform will revolutionize our client’s access and manage Enterprise Workplace Services.
In this role, you will work closely with our internal teams, developers, and partners to ensure timelines are met and communication is clear.
Location: Remote, Central Europe
Travel: Limited
Employment: Part Time (20 hours/week)
Why Join Our Team?
We value our team members and are committed to fostering your career aspirations. We offer:
Opportunities to work at a leading international company.
Flexible working arrangements to accommodate your lifestyle.
Strong career growth opportunities.
Responsibilities:
Manage the testing cycles for the platform, including coordinating with the India-based Liferay development team on the features available to test, sharing the testing scripts, communicating with the testers for each feature, and reporting defects in Jira.
Distill functionality documented in process flow charts, data flow diagrams, and user journey maps into clear testing scripts for non-technical users to test as part of user acceptance testing. Review test scripts with Liferay for completeness before sharing with the testers.
Ensure testing for each sprint is completed on time, with clear communication on expected timelines.
Track reported issues and communicate when they are corrected and ready for re-testing.
Manage pool of nominated testers based on availability to ensure that testing can be completed on time. Escalate resource needs when necessary.
Serve as an SME for local implementations in the CE region, both internal and client-facing.
Collaborate with partners to understand their solutions and ensure they are properly configured for testing.
Support UAT testing for client implementations based on feedback from onsite operations teams and the Technical Implementation Manager.
Analyze system data to identify areas for process improvement and optimization.
Create technical process maps to visualize current and future state processes.
Support the creation and distribution of training materials for internal SPS teams to learn the functionality and administration in the platform.
Support structured change request process, ensuring that all adjustments to scope are documented, estimated, and agreed upon.
Requirements:
Minimum of 5 years’ experience in a project management role, with a focus on leading technology projects. This role will primarily support development and deployment, but may be client-facing on occasion.
Expertise in technical workflow design, system integration, and requirements documentation using tools such as Visio, Camunda, and Figma.
Knowledge of best practices in workplace experience and onsite business logistics.
Strong ability to communicate, track deadlines, and escalate to resolve issues that may delay project deliverables.
Experience in conducting technical user acceptance testing, specifically in defining clear test criteria and logging issues in ticketing systems.
Proven track record of working with multiple stakeholders to ensure deadlines are met and blockers are cleared.
Strong analytical and problem-solving skills, with the ability to suggest alternative workflows.
Relevant certifications in technical implementation, project management, or related fields are a plus but not required.
Join a dynamic team revolutionizing enterprise workplace services with cutting-edge technology. As a Project and Testing Manager, you’ll be at the forefront of deploying an innovative platform that makes a real difference for our clients.
If you have a passion for project management, testing, and delivering high-impact solutions, we want to hear from you! Apply today and help shape the future of workplace services.
About Drake Business Services Asia
Drake Business Services Asia (DBSA) is the official provider of Swiss Post Solutions’ (SPS) services and technology in Asia Pacific Countries including Australia, Philippines, Japan, Korea, Singapore, and Taiwan. DBSA is a joint venture with Drake International which has been in business for 60 years and brings a wealth of expertise in all aspects of human resource management as well as extensive local presence and expertise in the Asia Pacific Market. Drake and SPS create a unique combination that has proven to deliver differentiated value to clients in Asia Pacific.
DBSA’s value proposition is to achieve service improvements and sustainable cost reductions through better use of resources and replacement of manual processes with leading edge technology solutions. Swiss Post Solutions (SPS) is a global leader in the provision of document and business process outsourcing services to public and private sector organizations. With around 7,000 people working across Europe, North America, the Middle East and Asia and with access to an extensive partner network, we can offer access to a logistics network that spans the globe.
As a group, SPS has global reach currently providing physical and digital solutions across 16 countries. SPS is the 3rd largest provider of mailroom services in the world and currently manages more than 250 onsite mailrooms, handles 3.2 million customer calls, 23 million personalized calls and more than 1 billion personalized mailings for clients worldwide.
SPS monitors developments in the digital world, at the same time facilitating the coexistence of physical and electronic information carriers. Its aim is to simplify communication between companies and their customers. With its “Swiss Post” brand, SPS represents innovation, dynamism and flexibility.
Job Type: Part-time
Expected hours: 20 per week
Benefits:
Flexible schedule
Work from home
Schedule:
Afternoon shift
Monday to Friday
Application Question(s):
How much is your asking rate for Part-Time of 20 hours/week?
Experience:
IT Project Management: 5 years (Required)
User Acceptance Testing: 5 years (Required)
Work Location: In person