The Project Manager - Technology PMO will identify and implement best practices and develop methods and mechanisms to improve overall project delivery in terms of timelines, quality, and ultimately the stakeholder's satisfaction.

Responsibilities:

• Manage the life cycle of the project including intake, scoping, estimations, timelines, communications, business relationships, presentations, technical planning and delivery, proof of concepts, issue and crisis management, pilot processes, and implementation

• Manage all project management-related activities

• Ensure all project deliverables are accomplished to meet the defined business requirements

• Lead, elevate, and motivate the performance of the project team, ensuring scope is met, adheres to the schedule, tasks are completed, and escalations are managed

• Report on project metrics including success criteria, financials, milestones, resources, and overall project status

• The candidate must possess the ability to professionally communicate all aspects of a project to Senior Management, the business, and across multiple technical departments

• Ensure proper ITIL governance is followed to meet project objectives and mitigate risks and issues

• Regular work outside normal business hours to communicate with people in multiple time zones as this is a global role

• Work closely with the Senior Manager of Project Management for all project management functions with emphasis on the following:

- Critical paths for project methodologies, activities, processes, tools, and templates related to all phases of project management

- Identifying and facilitating the build-out of project management communities of interest for related initiatives and project management networks

- Escalate any high and critical issues and risks to ensure proper guidance is provided for mitigation and communication

- Assist with projections of resource issues and forecasts for any PMO-managed project

- Contribute to process improvements within the PMO

• Serving as a liaison to:

- Project Sponsors - within all areas of the business and technology capacities

- Resource Managers - within all areas of technology to identify skills and resources to complete projects effectively

- Portfolio Managers – within the Applications Team, for system lifecycle continuity

- IT Service Delivery Team - with Regional Directors and key roles for project implementations (ie, Training) as needed

- Procurement & Vendors- to manage the delivery of services through the project phase

- Enterprise Architecture & Security - collaborate early on with Business Analysts during project conception to help gauge any needs around EA or internal security processes and procedures for consideration

Skills and Experience:

Technical & Non-Technical Skills

• Leadership experience on projects regarding managing business sponsorship, budget, customer expectations, and technical project plans through execution

• Excellent communication skills with both team members and internal business constituents. The ideal candidate is comfortable mediating between stakeholder needs, business objectives, and technical feasibility

• Relationship building, gaining consensus, and adoption methods

• A wide range of technology projects can be included in the project portfolio

• Experience in managing a diverse portfolio is necessary

• Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholders

• Experience with Project management tools such as; Project Portfolio Management software, Project, Visio, MS Office applications, and SharePoint

• Global thinking and experience is preferred

• M365 / Project for the Web knowledge is desired but not required

• Power BI and Automate skills are desired but not required

• Knowledge of the ServiceNow PPM system is desired but not required

• Consulting experience is preferred

• Six Sigma experience is preferred but not required

• Knowledge of Agile and Scrum Methodology

Minimum Education/Experience:

• Bachelor’s degree in information systems, business management, or a related field or equivalent work experience

• Experience in project management within the professional services, legal, or IT industry

• Experience in a legal environment is highly desirable

• Global thinking and experience is preferred

• Consulting experience is preferred