About Us

Crescendo is a leading AI company creating CX Solutions for brands in SaaS, HealthTech, FinTech, eCommerce, and beyond. We are creating a brand new category in the market called Augmented AI — a combination of omnichannel Agentic AI and live human agents to provide customers with end-to-end CX solutions in any language, 24/7.

The Role

Crescendo is looking for a Product Manager who will help guide our product development efforts, ensuring we continue to deliver meaningful value to our clients. You'll support translating ideas into practical features and capabilities, overseeing product enhancements from ideation through launch. If you are an organized, collaborative individual with a talent for turning customer needs into actionable product plans, we would love to meet you.

Working closely with our product and engineering teams, you will contribute directly to building enhancements to Crescendo's technology platform, driving productivity and improving CX operations for our clients.

What you’ll do :

• Assisting in developing and executing product strategies aligned with Crescendo’s overall vision.

• Gathering, reviewing, and synthesizing customer and stakeholder feedback to inform product requirements.

• Collaborating with senior management and team leaders to help build product roadmaps and plans.

• Coordinating effectively with cross-functional teams to support client deployments and product initiatives.

• Documenting clear and detailed product requirements and specifications.

• Managing and refining the enhancement backlog based on input from clients and internal teams.

• Ensuring timely and quality product releases, monitoring performance to meet client expectations.

• Identifying creative opportunities to expand and improve our product offerings.

• Proposing effective methods to track and measure product usage and its impact on users.

• Participating in regular discussions with engineering leadership on implementation progress and product direction.

What we expect from you:

• Prior experience as a Product Manager or in a closely related role.

• Technical or IT background is beneficial.

• Strong organizational and leadership aptitude.

• Excellent interpersonal and communication skills.

• A proactive, problem-solving attitude.

• Creative thinking with the ability to see new opportunities.

• Comfort and curiosity around software technologies, with an interest in AI.

What We Provide:

• The chance to engage directly with cutting-edge AI technologies reshaping the CX industry.

• Opportunities for mentorship and professional growth alongside industry leaders in CX and AI.

• Comprehensive access to advanced AI tools and technologies to expand your professional capabilities.

• Competitive salary and benefits package (including medical, dental, and vision, depending on location).

How We’re Different:

At Crescendo, ethical and responsible AI is central to our approach. Our technology elevates the quality of customer interactions and significantly enhances the roles of customer service professionals, setting new industry benchmarks.

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.

• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change

• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.

• Take ownership - Doing the right thing should come naturally.

• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai