The Manager for Managed Services will work closely with the Director/Partner of Managed Services to support the growth, development, and operational management of KPMG’s Managed Services offerings. This role requires a blend of business development acumen and operations expertise, as well as experience in managing cross-functional services. The Manager will play a key role in building and scaling managed service solutions across various verticals, including cybersecurity, data and AI, business excellence, tech risk and assurance, and digital transformation.

Key Responsibilities:

• Assist the Director/Partner in identifying, pursuing, and developing new business opportunities for Managed Services across various industry sectors.

• Participate in client meetings, proposals, and presentations to effectively position KPMG’s Managed Services offerings.

• Conduct market research and competitor analysis to support go-to-market strategies and identify growth areas for Managed Services.

• Oversee day-to-day operations within Managed Services, ensuring efficient and effective delivery of services to clients.

• Develop and monitor key performance indicators (KPIs) to ensure that Managed Services operations meet quality, efficiency, and client satisfaction standards.

• Collaborate with service delivery teams to standardize processes, manage workflows, and optimize resource allocation.

• Work closely with the Director/Partner and cross-functional leads in cybersecurity, data and AI, business excellence, tech risk and assurance, and digital transformation to develop and refine Managed Services offerings.

• Identify and implement best practices for service delivery and manage the continuous improvement of offerings to stay ahead of industry trends.

• Assist in creating templates, documentation, and standard operating procedures to enhance scalability and repeatability of Managed Services engagements.

• Facilitate collaboration across different verticals within the technology consulting group to integrate services and provide comprehensive Managed Services solutions to clients.

• Act as a bridge between service lines, ensuring that clients receive a seamless, high-quality experience across multiple service areas.

• Coordinate with cross-functional teams to address client needs, resolve issues, and align resources for Managed Services engagements.

Qualifications:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications (e.g., ITIL, PMP) is a plus.

• 7+ years of experience in technology consulting, managed services, or operations management.

• Demonstrated experience supporting business development efforts, preferably in a professional services or consulting environment.

• Experience in managing cross-functional services or operations across multiple domains, such as cybersecurity, data and AI, business excellence, tech risk, and digital transformation.

• Strong understanding of managed services principles, delivery models, and client expectations.

• Knowledge of key industry standards and best practices (e.g., ITIL) for managing and optimizing service delivery.

• Proficiency in developing and tracking KPIs, preparing operational reports, and implementing process improvements.

• Ability to support client engagements from initial discussions to ongoing account management, ensuring client satisfaction and retention.

• Strong interpersonal skills to effectively collaborate with clients and colleagues at all organizational levels.

• Proven ability to contribute to proposal development, presentations, and positioning managed services to clients.

• Experience managing small teams, projects, or operational processes.

• Ability to work independently and within a team, with excellent organizational and time-management skills.

• Strong problem-solving and critical-thinking abilities to handle complex, multifaceted issues.

• Strong strategic thinking and analytical skills with a commitment to building and enhancing managed services capabilities.

• Flexibility and adaptability to manage a diverse set of responsibilities across multiple service lines.

• High level of integrity, professionalism, and alignment with KPMG’s values and client-centric approach.