We are seeking a highly skilled L1 VoIP Phone Engineer located in Metro Manila or in Pampanga to join our dynamic team. The ideal candidate will have a strong technical background in VoIP technologies and experience in troubleshooting and resolving complex issues.

As an L1 VoIP Phone Engineer, you will be responsible in addressing helpdesk tickets or phone calls, resolving phone related issues within the required SLA.

Work Setup:

• Full-time job

• Permanent work from home (all equipment will be provided)

• Ability to work from 2:00 AM - 11:00 AM Philippine Standard Time (8:00 AM -5:00 PM Hawaii Standard Time)

Responsibilities:

• Technical Support: Provide first-level technical support to clients experiencing VOIP phone system issues. Resolve basic technical problems and escalate complex issues to senior engineers.

• Installation and Configuration: Assist in the installation and configuration of VOIP phone systems for new clients, ensuring proper functionality and adherence to industry standards.

• Troubleshooting: Diagnose and resolve hardware and software issues related to VOIP phone systems. Collaborate with senior engineers to analyze and troubleshoot complex problems.

• Maintenance: Perform routine maintenance tasks on VOIP systems, including software updates, patches, and system backups. Ensure system reliability and security.

• Documentation: Maintain accurate and up-to-date documentation of VOIP system configurations, procedures, and client-specific information.

• Client Training: Train clients and end-users on basic VOIP system features and functionality to improve user adoption and satisfaction.

• Collaboration: Collaborate with cross-functional teams, including network engineers, IT support, and project managers, to ensure seamless integration of VOIP systems with other technologies.

• Research and Learning: Stay up-to-date with industry trends and emerging technologies in VOIP and telecommunications. Continuously expand your knowledge and skills through training and certifications.

• Participate in on-call rotation for after-hours support

Requirements:

• Bachelor's degree

• Excellent computer skills

• Must have exceptional organizational and multitasking skills

• Must have exceptional verbal and written communication skills

• Must have excellent customer support skills and attitude

• Ability to explain technical terms to non-technical users or stakeholders

• Experience with VoIP protocols and technologies

• Prior help desk and/or technical support experience is a plus

Job Type: Full-time

Pay: Php40,000.00 - Php45,000.00 per month

Benefits:

• Additional leave

• Company Christmas gift

• Company events

• Health insurance

• Opportunities for promotion

• Paid training

• Promotion to permanent employee

• Work from home

Schedule:

• 8 hour shift

• Holidays

• Night shift

• On call

• Shift system

• Weekends

Supplemental Pay:

• 13th month salary

• Overtime pay

Application Question(s):

• How many years of BPO experience do you have?

• Do you have VOIP Hardware and Software experience?

• How many years of Telephony experience do you have?

• Do you have relevant certifications (e.g., CCNA, CCNP, VoIP)

• Where are you currently residing (indicate the city)?

Work Location: In person

Expected Start Date: 04/07/2025