Location: Remote (Philippines).

Employment Type: Full-time, project based.

Mission duration: 6 months minimum.

Time zone: UTC+8.

Work Schedule: Morning shift ; mid shift or evening shift depending on client.

Seniority required: 3 to 6 years.

We are looking for a Level 1 Helpdesk Specialist with experience in Salesforce to provide technical support and troubleshooting assistance. The ideal candidate will be responsible for handling user queries, resolving system issues, and ensuring a smooth Salesforce experience for end-users.

Requirements

Key responsabilities :

• Provide first-level technical support for Salesforce users

• Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation

• Escalate complex technical problems to L2/L3 support teams

• Assist with user account management, password resets, and permission adjustments

• Document incidents, resolutions, and recurring issues for knowledge base updates

• Educate users on Salesforce best practices and system functionality

• Collaborate with internal teams to ensure smooth system performance.
  
  
  

Key qualifications :

• 3+ year of experience in an IT helpdesk or technical support role

• Basic knowledge of Salesforce CRM (Admin knowledge is a plus)

• Strong problem-solving and troubleshooting skills

• Ability to communicate effectively with non-technical users

• Experience with ticketing systems and remote support tools

• Strong attention to detail and customer service orientation.
  
  
  

Nice to have :

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Associate)

• Experience supporting other CRM systems or cloud-based tools