Responsibilities

• Install, configure, and maintain user workstations

• Troubleshoot user reported issues

• Regular monitoring of Network infrastructure, bandwidth

• Close monitoring of subscriptions, licenses for purchase/renewal

• Software application inventory & license monitoring

• IT Asset inventory & Software Inventory

• Monitor system performance, logs, and security threats
  
  

Qualifications

• 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)

• Experience working in corporate IT environments

• Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus.
  
  

Industry certifications such as: (a plus but not a must)

• CompTIA A+ (hardware/software troubleshooting)

• CompTIA Network+ (networking basics)

• CompTIA Security+ (basic cybersecurity knowledge)

• Microsoft Certifications - Cisco Certified Network Associate (CCNA)

• Cloud Computing
  
  

Technical Skills

• Strong knowledge of Windows, macOS, and Linux operating systems

• Experience with troubleshooting hardware and software issues (PCs, printers, peripherals videoconferencing devices)

• Familiarity with Active Directory (AD) (user account management, group policies)

• Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)

• Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)

• Experience with Project Management/ticketing systems (Jira)
  
  

Soft Skills & Work Ethics

• Strong problem-solving and analytical skills

• Excellent oral & written communication skills (explaining technical issues to non-technical users)

• Patience and a customer-service-oriented mindset

• Ability to work independently and as part of a team

• Good time-management and multitasking skills

• Must be trainable and willing to learn