MSCI

Index Client Service Analyst

Manila, P00, PH

Fulltime

Sales and Relationship Management

Build and maintain our client relationships, helping to find solutions to their complex needs.

Index

Set the benchmarks for our industry

How will you deepen the world’s understanding of global markets?

By combining deep knowledge and a systematic and well-defined methodology, you could help develop and construct the indexes that provide data and timely insights in an ever-changing world.

Your Team Responsibilities

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. The team members work closely with account managers to develop and maintain client relationships.

Your Key Responsibilities

Master MSCI Index tools, applications, and usage of MSCI data.
Directly assist global clients via email and phone by providing data requests and answering detailed questions on our products and methodology.
Gain a deep understanding of MSCI index construction methodologies. This includes remaining up to date with ongoing enhancements as well as new products.
Work with internal departments to ensure all client requests/inquiries are managed appropriately.
Provide training on the usage of our products, tools, and applications.
Take ownership of various initiatives that aim to improve client experience and the efficiency of Client Service processes.
Act as a liaison and source of feedback directly to Sales, Research, and Product Management.

Your skills and experience that will help you excel

Bachelor’s degree in business, finance, economics, sustainability, or a related field.
Minimum of 2 years of relevant working experience in Financial Services.
CFA is a plus but not a requirement.
Good understanding of investment products and a keen interest in understanding the latest developments in the financial markets.
Excellent communication and presentation skills with the ability to clearly communicate complicated concepts to a wide variety of audiences. An advantage for candidates who know or are keen to learn Mandarin.
Strong organizational skills and keen attention to detail.
Ability to work efficiently with diverse cultures on a global team, and involve appropriate colleagues in projects regardless of function, geography, and business line.

About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

Flexible working arrangements, advanced technology, and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com Quotes from Emilia Marton, Anja Ludzuweit, Dorottya Bruszt

Working in ESG makes you feel you are a part of something that makes a difference.

Emilia Marton | Sales and Relationship Management View Profile

Zurich’s founder of the Women’s Leadership Forum (WLF) discusses the intersectionality of inclusivity and why change is important, even when you don’t think you need it.

Anja Ludzuweit | Sales and Relationship Management View Profile

No matter how good you are at your job, in order to succeed and advance in your career, you need visibility. That’s where grassroots groups, organized and run by members of MSCI from all over the world come in.

Dorottya Bruszt | Sales and Relationship Management View Profile

Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family.

Retirement Plan contribution

Healthcare benefits, including:

Group Term Life Insurance
Group Accident Insurance
Medical Benefits Plan

Cash Allowance, including:

Medical/Dental/Optical Allowance
Rice Allowance
Birthday Gift Allowance
Christmas Basket

Development opportunities

Guided by your manager, our learning and development opportunities empower you to perform at your best, make and impact and shape your career.

Career paths are multidirectional and we believe new and challenging experiences drive personal growth and innovation. With access to LinkedIn Learning Pro and our bespoke Learning@MSCI platform, you can easily customize and tailor your learning journey to accelerate your career.

Manila

29th Floor, Zuellig Building
Makati Avenue corner Paseo de Roxas
Makati City 1226
Philippines

Our Manila office is in Makati City, the financial center of the Philippines. Surrounded by iconic landmarks, and within walking distance to many restaurants, parks and shopping malls, this office hosts MSCI’s largest Data Operations team in the region. You’ll also find we’re well-equipped with collaboration spaces, huddle spaces for 1:1s and a well-stocked pantry for those looking for something to eat!

Recruitment Processs

1
Apply online
First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you.

2
Talk to our recruiter
If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

3
Interview with our team
If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role.

4
Make your decision
If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board!

SALES AND RELATIONSHIP MANAGEMENT