Job Title: Virtual Assistant- Client Care Coordinator & Team Assistant (Remote, Cebu-Based Preferred)

Location: Remote (Cebu, Philippines preferred)

Job Type: Full-time

About the Role:

Position Overview

We seek a proactive Team Assistant to support pre- and post-settlement processes, enhance client satisfaction, and collaborate cross-functionally. This role is ideal for a detail-oriented individual, passionate about customer care, administration, and leveraging technology to drive efficiency. You will work closely with clients, financiers, solicitors, and internal teams to ensure seamless operations.

Key Benefits:

• Work-from-home, flexible work arrangement

• Mentorship from an experienced, innovative team.

• Exposure to Australia property investment Industry.

Key Responsibilities

1. Client Care & Communication

• Deliver exceptional service to clients, addressing pre- and post-settlement inquiries promptly.

• Prepare and distribute customer communications (e.g., project updates, property handover details).

2. Administrative & Operational Support

• Maintain CRM systems, and documentation with high accuracy.

• Monitor finance approval statuses and follow up with buyers to meet targets.

• Assist with defect rectification, rebate processing, and membership benefits.

3. Stakeholder Coordination

• Liaise with solicitors, brokers, property managers (PMs), and internal teams to support the clients

• Introduce clients to PMs and ensure lease readiness for Investment properties.

Requirements

• Minimum 1–2 years of experience in administration, customer service (real estate knowledge is a bonus but not a must, full comprehensive training will be provided)

• Strong communication skills (written and verbal)

• Tech-savvy with proficiency in CRM systems, spreadsheets, and collaboration tools.

• “Can-do” attitude

• Detail-oriented, organized, and able to multitask

• Proficiency with English (both verbal and written)

Why Join Us?

• Work from Home Flexibility

• Growth Opportunities: Learn from industry experts.

• Team Culture: Join a supportive, dynamic team that celebrates success.

Apply Today! If you’re eager to grow your career in a forward-thinking environment, submit your resume and a cover letter detailing your fit for this role to shannon.huang@investmentor.com.au

Investmentor values diversity and is an equal-opportunity employer.

Job Type: Full-time

Pay: From Php25,500.00 per month

Benefits:

• Opportunities for promotion

• Paid training

• Pay raise

• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 03/31/2025
Expected Start Date: 03/30/2025