Lead, Collect, and Conquer: Shape Credit Strategies Worldwide

In the world of outsourcing , Emapta plays to win—building high-performing finance teams that drive business success worldwide. With 15 years of industry expertise, 900+ global clients, and a workforce of 10,000+, we offer careers that break borders. If you're ready to master credit and collections on an international scale, this is where your success story begins.

Job Description

As an Associate Credit and Collection Manager , you will collaborate with the Global Finance Department to support senior leadership in overseeing credit management. You’ll manage accounts receivable, drive timely collections, lead a team of specialists, resolve disputes, negotiate payment plans, ensure policy compliance, and implement strategies to optimize cash flow and maximize debt recovery.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Hybrid, Ortigas

Exciting Perks Await!

• HMO coverage with free dependent upon regularization

• Competitive Salary Package

• Hybrid WFH arrangement

• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)

• Semi-flexible shift schedule

• Fixed weekends off

• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar )

• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!

• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)

• Unlimited opportunities for employee referral incentives across the organization

• Standard government and Emapta benefits

• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

• Fun engagement activities for employees

• Mentorship and exposure to global leaders and teams

• Career growth opportunities

• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor’s degree in Finance, Accountancy, or a related Business course.

• Certified Public Accountant (CPA), Certified Financial Analyst (CFA), or other relevant professional certifications preferred.

• At least 5 years of experience in B2B Accounts Receivable and Collections , with at least 2 years in a leadership role .

• Experience in Credit and Collections within BPO or similar industries.

• Excellent written and verbal communication and negotiation skills for effective customer interactions and dispute resolution.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM systems for efficient task management.

• Strong analytical, strategic, and problem-solving skills with high attention to detail.

• Proven experience in staff management and leadership.

• Demonstrated expertise in generating, analyzing, and preparing comprehensive reports.

• Ability to work both independently and collaboratively in a team environment.

• Strong interpersonal and relationship-building skills to work with cross-functional teams, negotiate for resources, influence stakeholders, and gain commitment to plans and initiatives.

• Flexibility and willingness to assist other departments as needed.

• Ability to multitask and prioritize effectively.

• Capable of working under tight deadlines and pressure while maintaining quality and attention to detail.

Your Daily Tasks

• Oversee the collection process to achieve goals and ensure timely customer payments.

• Enforce management guidelines, implement improvements, execute strategies, and recommend enhancements to collection methods and procedures.

• Ensure adherence to company credit and collection policies.

• Act as a resource in researching and resolving payment issues to prevent further delinquency.

• Conduct regular reviews of accounts receivable.

• Analyze delinquent accounts and prepare reports on high-risk accounts for effective management.

• Collaborate with internal teams to identify and eliminate obstacles to collections.

• Manage escalations and resolve client queries and disputes through calls and meetings with clients and internal stakeholders.

• Identify delinquent accounts for endorsement to the legal department for further collection actions.

• Report on collection activity, accounts receivable status, and potential credit risks.

• Lead the team in managing tasks, meeting deadlines and targets, and executing early-stage collection efforts to minimize losses.

• Identify process inefficiencies and work with management to develop solutions.

• Develop and maintain accurate collection forecasts.

• Conduct regular reviews of collection policies and processes, including bad debt provisions and write-off policies.

• Set performance goals, coach staff to improve efficiency, and ensure excellent customer service for internal and external clients.

• Oversee recruitment, hiring, training, scheduling, performance assessment, and annual reviews of staff.

• Guide and supervise the team daily.

• Support process simplification and promote a continuous improvement mindset among team members.

• Ensure timely completion of month-end, quarter-end, and year-end tasks and reports, including AR reconciliations, aging analyses, bad debt provisions, and variance analyses.

• Collaborate with accounting and finance teams on accounts receivable-related tasks.

• Execute ad hoc duties and other related activities as directed by the Credit Manager, Finance Manager, and CFO.

• Analyze data and create executive presentations to communicate accounts receivable trends, insights, and key metrics to senior management.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!